Incompetence, Thy Name is Comcast

17 Feb

For reasons which defy logic, it is less expensive to use Comcast for TV, Internet and phone service than it is for only TV and Internet.  We really like Vonage, because their rates for overseas calls are very low – most of Europe is free and even my bi-weekly call to Australia is only 2 cents a minute. When you talk for an hour, that adds up! Comcast offers total US calling, but their overseas rates seem to date from the 60s. Anyway, after some toing and froing, we decided to go with them anyway.

I worked for Blue Cross for ten years, and I thought I knew incompetence inside and out, but Comcast beats all.

The Squire spent an hour on the phone on Friday, getting bounced from pillar to post, and then again today doing the same thing. I cannot tell you the number of times he repeated his name, address and both our regular phone number and his cell number. Nobody seemed to know what was going on. One young lady promised to call him back within fifteen minutes; that was a little after noon, and it is now 4:30.

It finally turned out that nobody – nobody! – can figure out how to change our phone over from one service to another without changing the number, which we refuse to do. We’ve had the same number since 1972, and it’s a really easy one to remember. When I got sick in 1982 the part of my brain that does numbers disappeared. Anything I knew before I turned 40 is still in there, but after that – forget it. I’ve told the girls they can never change their phone numbers, because I won’t be able to call them.  It’s bad enough that I have to tell folks I don’t have a cell because I don’t know the number.

They’ll never believe I don’t have a land line.

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