. . .of which you speak?
I started my “life of crime” working in Customer Service for Ma Bell. Other than not being able to handle business phones, I took care of whatever came in on my line. Moving? I can handle a “T & F” (To and from) with no problem. Question about your bill? I can explain it. Need an extension in another room. I can schedule that, too.
I went to work for a major bank after my firstborn came along, and again was in customer service. Stop payments? Over drafts? Balances? Last five checks? Not a problem.
Later on, I worked for one of the Blue insurance companies. Again, we knew how to handle everything that came along. How many hospital days do I have left? Do you cover physical therapy? Why didn’t you pay for the meals I ordered in from the restaurant? Not a problem.
There was a day when you could call a company and tell the operator “I need to discuss whatever; could you please connect me to the proper department?” and wonder of wonders, she did exactly that.
Now everything is these bloody phone trees. Press one for this and two for that. Or worse yet, they want you to say something. “Pay a bill.” “Claims.” And then the metallic voice says, “I didn’t get that.” You know what I think? They just want you to go away and not bother them! “We have more important things to do than actually interact with pesky customers.”