Nowhere To Go But Up

14 Aug

OK, so it’s Monday. That’s bad enough. I’m working this week and laid out all of my clothing last night on the guest room bed. I went in this morning to discover the cat had slept on my skirt (no surprise there) and the air conditioner was leaking like an igloo in a heat wave.

I am doing a switchboard for a large company. I’ve been their “regular temp” for several years, and really enjoy the work and the people. This morning, I couldn’t sign on to the computer. I tried, and a lady from HR came out and had a go, and we finally managed to get ourselves locked out of the system completely. I called IT to have somebody fix it. This is a company with about 2,000 employees in this location alone, and an on-site IT department of about two dozen people.

The call center is in India.

Now, truly, I have a lot of respect for folks who can speak more than one language, but gentleman who answered my call was nearly incomprehensible. To make it worse, because I am not a “real” employee, I don’t have a Universal Access Number, so he was not able to help me.  I know he has rules to follow, but I had nearly snatched myself bald by this time.

Fortunately, we do have an old paper telephone directory, so I was able to connect most callers.  I just ran my finger down the listing until I found somebody with IT next to his name, called, and left a message. An hour later, I found another name and called again. Finally, about two hours after we opened, someone came out, reset the password, and got me back in business.

And when I got home from work, The Squire told me Dr. J has sold her condo, and will be leaving us in two months.

Life, she is not fair.

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One Response to “Nowhere To Go But Up”

  1. Reverend Ref August 17, 2012 at 4:40 am #

    The call center is in India.

    Not sure if you’re a fan of The Big Bang Theory, but even if you aren’t, this clip should make you smile:

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