Nowhere To Go But Up

OK, so it’s Monday. That’s bad enough. I’m working this week and laid out all of my clothing last night on the guest room bed. I went in this morning to discover the cat had slept on my skirt (no surprise there) and the air conditioner was leaking like an igloo in a heat wave.

I am doing a switchboard for a large company. I’ve been their “regular temp” for several years, and really enjoy the work and the people. This morning, I couldn’t sign on to the computer. I tried, and a lady from HR came out and had a go, and we finally managed to get ourselves locked out of the system completely. I called IT to have somebody fix it. This is a company with about 2,000 employees in this location alone, and an on-site IT department of about two dozen people.

The call center is in India.

Now, truly, I have a lot of respect for folks who can speak more than one language, but gentleman who answered my call was nearly incomprehensible. To make it worse, because I am not a “real” employee, I don’t have a Universal Access Number, so he was not able to help me.  I know he has rules to follow, but I had nearly snatched myself bald by this time.

Fortunately, we do have an old paper telephone directory, so I was able to connect most callers.  I just ran my finger down the listing until I found somebody with IT next to his name, called, and left a message. An hour later, I found another name and called again. Finally, about two hours after we opened, someone came out, reset the password, and got me back in business.

And when I got home from work, The Squire told me Dr. J has sold her condo, and will be leaving us in two months.

Life, she is not fair.